PRIVACY POLICY

Welcome to Mytruc. We are committed to protecting your privacy. This policy describes our privacy practices, the personal information we collect, how we use and share it, as well as your choices and rights regarding this information.

This privacy notice for Mytruc ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you: Download and use our mobile application (Mytruc), or any other application of ours that links to this privacy notice Engage with us in other related ways, including any sales, marketing, or events Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@mytruc.com

Summary of key points

This summary provides key points from our privacy notice, but you can find out more details about any of these topics. What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Mytruc and the Services, the choices you make, and the products and features you use. Do we process any sensitive personal information? We do not process sensitive personal information. Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources. How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form available here: http://www.mytruc.com, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

What information we collect

We collect information about you: information that you provide to us, information we collect automatically.

Information you provide

Mobile Device Access We may request access or permission to certain features from your mobile device, including your mobile device's bluetooth, camera, storage, and other features. If you wish to change our access or permissions, you may do so in your device's settings. Mobile Device Data We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed. Push Notifications We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings. This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. Registration and profile information Such as your name, phone number, email, gender, city, pin code, date of birth, profile picture. Where permitted or required by law, we may collect emergency contact numbers. Driver’s information which may include driver’s license data and status, information about the vehicle (type, make, model, license plate, vehicle inspection report, vehicle photo), ID document data (including driver license, passport, state identification numbers), proof of identity, proof of residency, physical address, date of birth, taxation identifier number, relevant insurance, right to work, driving record and other documents which may be required by applicable regulations. Where permitted or required by law, we may conduct identity verification and/or background check. This may require collecting and processing such information as your photograph, ID document data, social security number. This information may be processed by vendors on our behalf. User generated content that you choose to upload through the Services, such as comments, ratings, and reviews for other Customer and Driver. Information in correspondence You send to us, which may include chat messages, emails, and recordings of phone calls you make to us. Information collected from other sources We may collect limited data from public databases, marketing partners, and other outside sources. In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

Information we collect automatically

Location information. We collect Users’ location data to enable rides, for user support, for safety and to satisfy legal requirements. We collect location information (including GPS coordinates and Wi-Fi data) based on your App settings, device permissions, and whether you are using it the App as a customer or a Driver (where applicable): Customer: We collect your device’s precise location when the App is running in the foreground (App open and on-screen) and when the App is running in the background (App open but not on-screen) from the time you request a ride until it ends. Riders may use the App without enabling it to collect precise location data from their mobile devices by directly inputting your pick-up and drop-off address or coordinates into the App. This may affect the availability of App features. Drivers: We collect your device’s precise location when the App is running in the foreground (App open and on-screen) and when the App is running in the background (App open but not on-screen) in the Driver mode. We may also collect precise location for a limited time after you exit Driver mode in order to detect and investigate ride incidents. Transaction information. We collect transaction information related to the use of our Services, including the type of Services requested or provided, order details, payment transaction information, date and time the service was provided, amount charged, route and distance travelled, and payment method. Communications information. We enable Users to communicate with each other and with us through the App. To facilitate this service, we receive data about the time and date of the communications and the content. We may also use this data for user support, safety and security purposes, to resolve disputes between users, to improve our Services, and for analytics (such as to measure and improve the effectiveness of our website).

Information we obtain from other sources

Third-party services. We may receive the information about Users from our service providers, which include background check and identity verification providers, insurance partners, financial services vendors and marketing providers. If you choose to use a third-party communication application. we may collect information from these services. Please, refer to the third-parties' privacy policies to find out how they treat your information. State authorities. We may receive information about Users from law enforcement agencies and other government authorities as part of a law enforcement request, during legal proceedings, or as required or authorized by law. Other Users or third parties. Sometimes Users or others may provide us with information about you, including through User support, or in connection with claims or disputes. We will only keep and use this information if we could have lawfully collected it from you. We will also take such steps (if any) as reasonable in the circumstances to let you know we have collected this information. Information collected from other sources We may collect limited data from public databases, marketing partners, and other outside sources. In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This nformation includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

How we use your information

We use the personal information we collect:

1. To enable you to use our Services a) create and maintain your profile, vehicle details and preferences, b) verify your identity, c) enable public services, good services, or other services, as may be the case, d) calculate prices and facilitate payments, e) enable communications between Users, f) provide User support, g) maintain accessibility, safety and stability of our App and websites, diagnose, prevent and resolve technical and service problems, h) comply with regulatory requirements related to our Services and your use of our Services.

2. To maintain and enhance safety and security of our Services and Mytruc Users a) prevent, detect and combat fraud, unsafe or unlawful behaviours, and violations of our policies and rules, b) authenticate Users, c) verify that drivers and their vehicles meet safety requirements, d) protect personal information, rights and legitimate interests of mytruc and our users.

3. To improve existing and develop new features and products a) perform testing, research, analysis, development and machine learning to improve your mytruc experience, b) develop new products, features and services, c) collect feedback regarding your mytruc experience.

4. To promote mytruc and our Services a) send you text messages, push notifications, in-app communications, b) provide you personalized experiences, content and advertising on the App, our website and on third-party platforms, c) organize contests, events and other promotions. For information about how to opt out of certain marketing communications (including ads), please see the section titled “Your rights and choices.

5. To comply with legal requirements. We may use your personal information to comply with applicable laws, regulations, licenses, and industry standards and as part of legal proceedings and in response to law enforcement requests and as otherwise authorized or required by law.

6. Automated decision-making. We use personal information to make automated decisions relating to your use of our Services: a) connecting Drivers and Customer (or other types of Users, as the case may be), based on such factors as availability and proximity, b) determining User ratings, feedback and deactivating users with low ratings, c) flagging Users who are identified as having engaged in fraud, unsafe or harmful activities, Where required by law, actions based on such processing occur only after human review and/or the possibility to appeal.

When and with whom we share your information

We know how important it is to keep your personal information confidential. In this section we describe when and with whom we may share your information that we collect. we may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). To find out more about Google’s Privacy Policy, please refer to this link. We obtain and store on your device ("cache") your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.

Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

Other Users. When you share personal information (for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

Offer Wal

Our application(s) may display a third-party hosted "offer wall." Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for the acceptance and completion of an advertisement offer. Such an offer wall may appear in our application(s) and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will be brought to an external website belonging to other persons and will leave our application(s). A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account with the relevant reward.

With other Users

We share certain information about Users to enable the scheduling and provision of rides. This includes sharing: a) Customer information shared with Driver includes name, pickup and drop-off locations, number of trips, offered fare, comments and contact information. b) Driver information shared with Customers includes name and photo, information about the vehicle and its photo, location before and during the trip, ratings and reviews, number of trips, contact information. We may also be required to provide Customer with invoices containing information such as the start point and destination point of the ride, the total distance of the ride, itemization of the total fare, driver’s name and taxation identifier number. We also include other information on those receipts if required by law. For the purposes of other services, we will share the information with other Users that is necessary for scheduling and provision of such services.

With service providers

We may share your personal information with our service providers for business purposes, including:

a) payment processing and transaction fulfilment, b) user and technical support, c) background checks and identity verification, d) insurance, e) cloud storage, e) content delivery, in-app messaging, in-app calling, push notifications, f) anti-fraud, g) marketing and analytics, h) consultants, lawyers, accountants, auditors, and other professional services’ i ) Google, in connection with the use of Google Maps in the App (see Google’s privacy policy for information on their collection and use of data).

How long we keep your information

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than one months past the termination of the user's account. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How we keep your information safe

We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

For legal reasons

We may disclose your personal information when it is necessary: a) to comply with legal requirements, such as to respond to subpoenas, court orders, law enforcement requests, legal claims, or government inquiries, b) to protect and defend the rights, interests, safety, and security of mytruc, our Users, or the public, c) to comply with license or permit requirements and any applicable laws and regulations.

With your consent

We may share your personal information for other purposes pursuant to your consent or at your direction.

When it is depersonalized

We may share your personal information after it is aggregated or otherwise anonymised so that it is no longer personally identifying information

Your choices and rights

Accessing and updating your information You may access, review and update certain profile information and other information you have chosen to provide to us either in your account or by contacting user support at support@mytruc.com

Sharing location information Your device may have controls that determine what information we collect or how we can use that information. For example, you can prevent your device from sharing location information through your device’s system settings. This will, however, impact our ability to provide you with the full range of Services.

Opting out of push notifications You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the App (such as receiving a notification that your ride has arrived)

Do Not Track Some browsers transmit “do-not-track” signals to websites. Because of differences in how browsers incorporate and activate this feature, we currently do not take action in response to these signals

Deleting your account and data You can delete your account through the App profile. You may be asked to verify your account and identity. In some cases, we will be unable to delete your account or may retain certain information for legitimate business purposes, such as to complete the transaction for which we collected the personal information, collect on an outstanding balance, detect cybersecurity threats, debug or repair our Services, ensure another User’s right to exercise their free speech rights or other legal rights, enable solely internal uses that are reasonably aligned with the context for which the personal information was provided, prevent fraud, comply with legal or regulatory obligations, or to manage any claims in relation to the Services. When we retain such data, we do so in ways designed to prevent its use for other purposes.

Withdrawing your consent If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided. You will then be removed from the marketing lists. However, we may still communicate with you. for example, to send you service- related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information If you would at any time like to review or change the information in your account or terminate your account, you can: Log in to your account and update your profile. Contact us using the contact information provided. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Asking us questions or raising a complaint We will be happy to answer any questions you may have about this policy or about how we treat your information, or if you wish to make a complaint about how we have handled your personal information. Please, contact us at support@mytruc.com. We will respond to your request consistent with applicable law and subject to proper verification of your account and identity.

How we store your information

We retain your information for as long as necessary to provide you our Services and for the other purposes set out in this policy. The retention periods will be different depending on the type of information, the category of User to whom the information relates, and the purposes for which we use it. When we process your information to provide you with the Service, we keep this information for as long as you have an account with us. We may retain User information after account termination due to legal or regulatory requirements or for reasons stated in this policy, including as explained in the section titled “Deleting your account and data.” For example, we will retain your information if there is an outstanding debt associated with your account. We retain transactional information such as rides and payments for the period of time necessary to perform tax obligations. If you violate mytruc Terms of Use or rules, we may keep your information for as long as it may be necessary to investigate and resolve the violation. We also retain information for the purpose of responding to any legal claims in relation to the Services.

How we protect your information

We take reasonable and appropriate technical, administrative, and physical security measures, appropriate to the nature of the personal information at issue, designed to protect your personal information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. We regularly review our security measures to consider available new technology and methods. But guaranteed security does not exist either on or off the Internet. We cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties. However, we make commercially reasonable efforts to make the collection and security of such information consistent with this policy and all applicable laws and regulations.

General disclosures

We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18.

Protecting Children Our Services are for adults and are not directed to children. Should an individual whom we know to be a child, under the age of 18, send personal information to us, we will use reasonable endeavours to ensure we do not further use or disclose that information and delete this data. If you believe a child has provided us with personal information, please contact us at support@mytruc.com.

Telephone Monitoring As part of our user service assurance practice, telephone conversations over phones may be monitored or recorded as a part of normal business operations. Monitored or recorded calls will be used for quality assurance and training purposes.

Changes to privacy policy

We may update this policy from time to time to reflect the changes in laws or in how we provide our Services. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of this page and by posting the new Privacy Policy and providing any other notice required by applicable law. We encourage you to periodically review this page to stay informed of our privacy practices. When you use mytruc, you are agreeing to the most recent terms of this policy.

Contact

If you have questions or comments about this notice, you may email us at support@mytruc.com or by post to:

Mytruc

B-104, Shivalik Sankalp,
Prashant Nagar, Pathardi Phata,
Nashik-422010

Questions, comments, requests regarding this policy or any grievances in respect of your personal data to the grievance officer should be addressed to: support@mytruc.com