CANCELLATION POLICY

CANCELLATION POLICY Cancellations Cancellations can be frustrating for riders and driver alike. In order to ensure that driver are fairly compensated for their time when committing to a trip, we have ensured that a cancellation fee is in place.

When will a cancellation fee be charged?

For public ride cancellation fee of ₹70 is charged for:

Cancelling after the driver is assigned If you cancel after a driver is assigned, you will be charged the cancellation fee.

Cancellation fee of ₹70 will be charged in case you don’t show up for the ride.

For goods and others ride cancellation fee of ₹100 is charged for:

Cancelling after the driver is assigned If you cancel after a driver is assigned, you will be charged the cancellation fee.

Cancellation fee of ₹100 will be charged in case you don’t show up for the ride.

How can you clear your cancellation fee?

The cancellation fee for a cancelled trip would appear as a pending payment to be cleared before you book your next trip. While booking a new ride, we provide you with an option to add the pending payment and continue with the booking experience without much hindrance.

What can you do if you were charged a cancellation fee unfairly?

If you feel that you have been charged a cancellation fee unfairly and due to factors beyond your control like the driver cancelling the trip or if you’re unable to connect to the driver, you could raise a concern to our support team by following these simple steps

Go to Contact US > Choose Type of Complain

Select the specific type you want to raise an issue for

Select ‘About cancellation fee’ option

Send details related to your case in the text box provided Sit back and relax, our support team will reach out to you if any questions arise. You’d be notified about the progress of your query via in-app notifications.

To avoid cancelling your ride, ensure the following before requesting

Your pickup location is correct Always double-check your pickup location on the map before confirming your trip. Pinning your location accurately will save time for both you and your driver.

You’re ready for your ride We notify you when your driver is on-route. Driver do their best to arrive at the pickup location a few minutes before the scheduled time, so be ready to hop on to your ride when it arrives.